Business Sales Manager
Industry: Communication | Sector: Retail | Reports to: Director | Location: Eastern PA
Performance Management
Responsible for driving team to achieve all key performance objectives. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals and provide ongoing training to keep employees informed of new products, services and procedures. Attend customer meetings with team and train on effective selling strategies by demonstrating sales techniques. Develop strategies for acquiring new business, perform territory analysis and planning.
Reporting and Anaylsis
Includes generating and analyzing sales, forecast and funnel-management reporting. Evaluate and provide input in the development of training and competitive information, as well as the company’s strategic and tactical plans for the Business channel. Analyze sales reports and provide recommendations for increased sales productivity and operational efficiencies during strategic / tactical planning sessions.
Market and Indsutry Knowledge
Train sales team on new products, services and selling skills to ensure team is fully versed in company products and services and ready to represent the company in the highest professional manner. Participate in networking activities and perform research to generate lead development. Represent company at trade association meetings to promote the company and increase presence in the community by developing relationships through chambers of commerce.
Staffing and Employee Relations
Prospect for new talent. Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps.
Customer Retention
Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolves customer issues in a timely and empathetic manner. Maintain and grow existing customer base and manage churn